FAQs

How much is shipping within Australia? 

Standard shipping is FREE on orders over $250 within Australia!  

Orders | Up to 500g 

Standard Shipping - $8.50
Express Shipping - $11.95
 

Orders | Exceeding 500g

Standard Shipping | No Signature on Delivery - $11.95
Standard Shipping | Signature on Delivery - $13.95

 

Express Shipping is available and dependant on order value/weight - please take your item/s through checkout for an express quote.

  When will my order be dispatched?

Orders placed before 12pm Tuesday to Friday will be dispatched same business day, unless stated otherwise. Orders placed over the weekend will be dispatched Monday.  

What happens if an item I have ordered is out of stock? 

We do our best to ensure stock levels on our website are always up to date. However, in the rare event that you place an order for item that is out of stock, we will contact you within 24 hours and advise an ETA. If you are not happy with the wait time, we will refund you in full. 
 

How do I exchange or return an item?

Please refer to our Returns Policy.

Can I cancel my order?

If you order has not yet been prepared to dispatch, you may be able to cancel it or make a change. 
Cancellation of orders due to buyer default will be less the merchant service fee if payment was made with Afterpay (6% fee), zipPay (4% fee) or PayPal (3%)

Please refer to our T&C's Page for further information. 

Do you have a physical store?

Yes, we do! 

The Tack Shop
115 Main Road
McLaren Vale, SA 5171

Phone 0410 918 954