FAQs

How much is standard shipping within Australia? 

Orders under 500g$8.50
Orders over 500g$10.95 to $12.95 dependant on your postcode. 
Orders over $250 are shipped FREE, unless you require a Signature on Delivery. 
Signature on Delivery is highly recommended and is an additional $2.95. 

 

Do you ship internationally?  

Yes, we ship to New Zealand, USA and the UK.

Please take the item/s you wish to purchase through checkout for a shipping quote. 

 

Can my order be sent express?

Within Australia, yes.

Please take the item/s you wish to purchase through checkout for a quote. In the event that shipping is less than quoted, we will refund the difference. 

 

When will my order be dispatched?

Orders placed before 2pm Tuesday - Friday (ACDT) are dispatched same business day. Orders placed on weekends will be dispatched Monday. 

Our store is closed on Mondays, so we do not guarantee same day dispatch, however, in most cases, we are able to offer same day dispatch before 2pm on Mondays also.  

 

What happens if an item I have ordered is out of stock? 

We do our best to ensure stock levels on our website are always up to date. However, if you happen to place an order for item that is out of stock, we will contact you within 24 hours and advise an ETA. If you are not happy with the wait time, we will refund you in full. 

 

How do I exchange or return an item?

Please refer to our Returns Policy.

 

Can I cancel my order?

If you order has not yet been shipped, you may be able to cancel it or make a change. 

Cancellation of orders due to buyer default will be less the merchant service fee if payment was made with Afterpay (6% fee), zipPay (4% fee) or PayPal (2.6% + .30c fee). 

Please refer to our T&C's Page for further information.