Pre-Orders & Special Orders

Please note - If you order any other items along with a pre-order or special order, no items will be dispatched until everything is in stock unless additional postage is paid. 

Please place two seperate orders if you would like any in stock item/s to be sent before your pre-order or special order arrives. 


Pre-Orders

A pre-order refers to an item that we usually carry, but do not currently have in stock, e.g. on back order or it may be a new season item which is arriving soon. Delivery times vary depending on the product/brand and an estimated arrival time will be listed within the product description of that particular item.

Please keep in mind that delivery times although generally accurate, can vary and are not able to be guaranteed in the event of delays which are out of our control, e.g. custom or shipping delays. 

 

Special/Custom Orders

A special order refers to an item or size that we do not stock (includes custom items, such as Mattes) and it will be ordered in specially. For delivery time frames of special orders, please refer to the product description of the particular item you are looking to purchase.

Please keep in mind that delivery times although generally accurate, can vary and are not able to be guaranteed in the event of delays which are out of our control, e.g. custom or shipping delays. 

Please ensure you have read an agree to our Returns Policy before placing a special order as we do not accept change of mind or size exchange returns on special or custom orders. 

If you require a Pre-Order or Special Order by a certain date, we recommend contacting us BEFORE placing your order so we are aware and can advise if your order is likely arrive in time as some variables, such as shipping and custom delays are out of our control.