Returns Policy

CHANGE OF MIND & SIZE EXCHANGES

Change of Mind and Size Exchange returns are accepted within 7 days from the date of delivery, providing the item was not a special order or purchased on sale.

To be eligible for a return:
  • The item must not have been a special order or purchased on sale. 
  • It must be unused and in original, resell-able condition with any packaging and tags still intact. 
  • Footwear may be tried on indoors, but must show no signs of 'breaking in' or use - e.g. creasing of leather, dirty soles.

Returns that do not meet the above conditions, e.g. footwear has been worn, will be charged a restocking fee or refused and returned to the customer at their expense - If you are unsure, please contact us prior to returning your item, 

For change of mind returns, you will be issued with a store credit to the value of the returned product, less any postage. Store credits have no expiry. 

The customer is responsible for all return shipping costs. If your order was eligible for free shipping, the cost of postage will be deducted from your store credit.

Refunds are not offered unless the item is deemed to have a manufacture fault, so please keep this in mind when placing your order.

When returning a boxed good such as footwear or a helmet, please post it inside a satchel and DO NOT attach any tape or labels to the box. If the packaging is in unsatisfactory condition, you will be charged a restocking fee at our discretion. 

Please fill out our Return Request Form to ensure you return is processed correctly and as quickly as possible. 

 


FAULTY & INCORRECTLY RECEIVED GOODS

Faulty items may be returned outside of our regular return period providing the item is still under warranty.

We will reimburse return shipping costs for faulty and incorrectly received goods. 

If you believe an item you have purchased from us is faulty or is different to what you have ordered, please complete our Return Request Form and we will be in touch within 24 hours. Please email any supporting photos to sales@thetackshop.com.au


Please DO NOT post back any items until you have completed the Return Request Form and have received confirmation from us to return your item. Further details regarding returning your items, such as our return address, will be emailed to you once we have received your Return Request Form.