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Returns Policy

Change of Mind and Size Exchanges are accepted on full priced items within 14 days from:
- Date of delivery/awaiting collection (Online Delivery)
- Date purchased (In Store)
- Date the order was placed (Click & Collect)

    *Please complete our Return Request Form to begin your return or exchange.

    To be eligible for Change of Mind or Size Exchange:

    • The item must not have been a special order or purchased on sale.

    • The item must be in original/new condition with no signs of use, animal hair or soiling.

      • Clothing must not be washed, sprayed with perfume, soiled or have had the tags removed. 

      • Footwear must show no signs of use other than being lightly tried on indoors.
    • All packaging and/or tags must still be intact.

    • The item is not an excluded from change of mind returns (saddles and earrings).

    Returns that do not meet these conditions will be refused and returned to the customer at their expense.

    Change of Mind - Eligible for a store credit to the value of the returned product, less postage costs. Store credits have a 12 month expiry and may be used in store or online. 

    Size Exchanges - If we do not have your required size in stock, we will advise of this before you return your item and a store credit will instead be issued, less postage.

    Refunds are not offered unless the item has a manufacture fault, so please keep this in mind when placing your order. 

    The customer is responsible for all return shipping costs associated with a size exchange or change of mind return.

    Faulty or Incorrectly Received Items

    Faulty items may be returned outside of our regular return period providing the item is still under warranty. If you believe an item you have purchased from us is faulty or we have sent the wrong item or size, please complete our Return Request Form.

    Incorrect item, size or colour received claims must be made within 3 days of delivery.  

    If the item is deemed faulty or incorrectly received, The Tack Shop will reimburse return shipping costs - item to be returned via the most economical shipping option.

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